Frequently Asked Questions (FAQs)
We have listed our most common questions on this page.
Use the drop down menu or keep scrolling to see answers to our most popular inquires.
Please reach out to us with any specific questions, requirements or concerns, chances are we can accommodate your needs.
Mahalo!
General Questions
Question: Who is Hi Quality LLC?
Answer:
Hi Quality LLC is a premier automotive service provider in Hilo, Hawaii, specializing in paint correction, paint protection films, color change wraps, ceramic coatings, and detailing.
With over 20 years of experience, we offer customized solutions to protect and enhance your vehicle, ensuring it looks its best in Hawaii’s unique climate.
Question: What services do you offer?
Answer:
We offer a range of services including:
Paint Correction: Removing imperfections such as scratches, swirls, and oxidation.
Paint Protection Film (PPF): Applying self-healing films to protect your vehicle’s paint from rock chips, scratches, water spots, and UV rays.
Color Change Wraps: Customizing your vehicle’s appearance with high-quality vinyl wraps.
Ceramic Coatings: Providing long-lasting protection and a glossy finish to your vehicle’s paint.
Detailing Services: Comprehensive interior and exterior cleaning and maintenance.
Question: Why should I choose Hi Quality LLC?
Answer:
Our deep passion for cars, coupled with decades of experience, ensures that we deliver top-notch quality and attention to detail.
We understand the challenges posed by Hawaii’s climate and provide tailor-fit solutions that protect your vehicle for the long haul.
Ceramic Coatings
Question: What is a ceramic coating?
Answer:
A ceramic coating is a liquid polymer applied to the exterior of your vehicle.
It chemically bonds with the factory paint, creating a layer of protection that is hydrophobic, UV-resistant, and helps prevent contaminants from adhering to the surface.
This results in a glossy finish that is easier to clean and maintain.
Question: Why do you recommend paint correction before applying a ceramic coating?
Answer:
We highly advise, and sometimes require, paint correction before applying a ceramic coating to ensure the best possible finish.
Paint correction removes imperfections like swirls, scratches, and oxidation, which could otherwise be sealed under the coating.
By starting with a flawless surface, the ceramic coating can adhere better and provide a more durable and glossy finish.
Question: How long does a ceramic coating last?
Answer:
Depending on the product and maintenance, a ceramic coating can last anywhere from 2 to 5 years or more.
Proper care and regular maintenance will extend the life of the coating and keep your vehicle looking its best.
Question: Can a ceramic coating protect my car from scratches?
Answer:
While ceramic coatings provide a hard, protective layer, they are not entirely scratch-proof.
They do offer some level of resistance to minor scratches and marring, but for maximum protection, we recommend combining a ceramic coating with paint protection film (PPF) on high-impact areas.
How do I maintain my ceramic coating?
Answer:
Maintaining your ceramic coating is simple. Regular hand washing with a pH-neutral car shampoo and avoiding harsh chemicals or abrasive tools will help preserve the coating.
We’ll provide detailed aftercare instructions to ensure your coating remains effective for years to come.
Color Change Wraps
Question: Do you offer color change wraps?
Answer:
Yes, we do!
At Hi Quality LLC, we offer high-quality color change wraps to give your vehicle a fresh new look.
Whether you want a bold color, a matte finish, or a custom design, our team can make it happen.
Question: What is a color change wrap?
Answer:
A color change wrap is a vinyl film applied to your vehicle’s exterior, allowing you to change its color or finish without the need for a permanent paint job. It’s a great option if you want to customize your car’s appearance or protect its original paint.
Question: How long does a color change wrap last?
Answer:
With proper care, a color change wrap can last anywhere from 3 to 7 years.
Factors such as exposure to the elements, regular maintenance, and the quality of the wrap all contribute to its longevity.
Question: Can the wrap be removed? Will it damage my paint?
Answer:
Yes, the wrap can be removed without damaging your car’s original paint, provided the paint is in good condition.
Removing the wrap should be done professionally to ensure the best results and to avoid any potential damage.
Question: What colors and finishes are available?
Answer:
We offer a wide range of colors and finishes, including gloss, matte, satin and metallic.
Whether you want something subtle or a show-stopping color, we have options to suit every taste.
Question: How long does it take to wrap a vehicle?
Answer:
The time it takes to wrap a vehicle depends on the size of the car and the complexity of the wrap. On average, a full vehicle wrap can take 1-3 days to complete. We’ll provide an estimated timeline when you schedule your appointment.
Question: How do I care for my color change wrap?
Answer:
Caring for your wrap is simple. We recommend hand washing your car with a gentle, non-abrasive cleaner and avoiding high-pressure washes.
Regular cleaning and avoiding prolonged exposure to harsh elements will help keep your wrap looking fresh.
Paint Protection Film (PPF)
Question: What is Paint Protection Film (PPF)?
Answer:
PPF is a clear, durable film applied to your vehicle’s painted surfaces, headlights, and other sensitive areas.
It protects your car from rock chips, scratches, water spots, and UV damage.
Our films also have self-healing properties, allowing minor scratches to disappear with exposure to warmth.
Question: How long does the PPF last?
Answer:
With proper maintenance, our PPF can last beyond 10 years. Regular cleaning and care are essential to ensure the longevity and effectiveness of the film.
Question: Does your PPF have a warranty?
Answer:
Yes! Our paint protection films have either a 10 or 12 year warranty depending on the specific film you choose.
Question: Can the PPF be safely removed?
Answer:
Yes, PPF can be removed without damaging the underlying paint. However, we recommend having it professionally removed to ensure the best results.
Paint Correction
Question: What is paint correction?
Answer:
Paint correction is a process that removes imperfections in the vehicle’s paint, such as swirls, scratches, oxidation, and water spots.
The result is a smooth, glossy finish that enhances the overall appearance of your car.
Question: How do I know if my car needs paint correction?
Answer:
If your car’s paint has visible swirls, scratches, or dullness, it could benefit from paint correction.
Our experts can assess your vehicle and recommend the best course of action.
Detailing Services
Question: What does your detailing service include?
Answer:
Our detailing services cover both the interior and exterior of your vehicle. We provide a thorough cleaning, polishing, and offer available interior and exterior protective products to keep your car looking and feeling like new.
Question: How often should I get my car detailed?
Answer:
We recommend detailing your car every 1-2 months, depending on usage and exposure to the elements.
Regular detailing helps maintain your car’s appearance, it’s resilience against the elements and ensures any potential issues are addressed before they become severe.
Appts and Pricing
Question: How do I schedule an appointment?
Answer:
You can schedule an appointment by contacting us through our website, giving us a call, or visiting our shop in Hilo.
We’ll work with you to find a convenient time that fits your schedule.
Question: What are your hours of operation?
Answer:
We are open 7 days a week 8am – 6pm
Question: What are your pricing options?
Answer:
Our pricing varies depending on the service and the size of your vehicle. Pricing can be adjusted accordingly based on the job hours associated with your specific needs.
Ex:
Detailing can Range from $100-$200 for an exterior + Interior Detail
Paint Correction + Ceramic Coating: $500-$1,500 Depending on the size and condition of the vehicle.
PPF: Front Bumpers can be $350-$600 while additional components or full cars can Increase this price.
We offer competitive rates and personalized quotes based on your specific needs. Contact us for a detailed quote.
Question: What payment methods do you accept?
Answer:
We accept all major credit cards (Visa, Mastercard, Amex etc) as well as digital wallets, cash and checks.
Question: Do you offer any packages or discounts?
Answer:
Yes, we offer packages that combine multiple services at a discounted rate.
We also have special promotions throughout the year, so be sure to check our website or contact us for the latest deals.
Maintenance and Care
Question: How should I care for my car after receiving your services?
Answer:
After our services, we provide detailed instructions on how to care for your car.
Regular washing, avoiding harsh chemicals, and using proper cleaning tools will help maintain the results.
For PPF and wraps, avoid pressure washing and follow our specific maintenance guidelines.
Question: Can I wash my car immediately after PPF, wrap, or ceramic coating installation?
Answer:
We recommend waiting 48 hours before washing your car after PPF, wrap, or ceramic coating installation to allow the film or coating to fully adhere to the paint. After that, you can wash your car as usual, but avoid using high-pressure water directly on the edges of the film.
Why HI Quality?
At HI Quality LLC, we bring a unique blend of passion, experience, and dedication to every vehicle we service. We treat every car as if it were our own. Our meticulous attention to detail ensures that no aspect of our work is overlooked.
We use only the best products and techniques, guaranteeing top-tier results that enhance your car’s appearance and longevity. Understanding Hawaii’s unique climate, our services are tailored to protect and maintain your vehicle in the local environment, keeping it in peak condition year-round.
Hilo is our home, and we are dedicated to supporting our community. We foster strong connections with our customers, treating everyone like family. Integrity and excellence drive us, ensuring you receive the best possible service with honesty and dedication.
Our customer-centric approach means we genuinely care about our clients and strive to understand their needs, delivering personalized solutions that exceed expectations. We are also committed to environmental responsibility, using products that perform exceptionally without harming the planet.
Get Started
01
Get In Contact
Give us a call, or use the form on our site to provide your vehicle info and service(s) of interest. We'll get in touch via text or phone to answer any questions and provide you with additional info about our services and pricing.
02
Schedule Your Service
Once you've selected your desired service we will get you on our service schedule and provide you with the information you will need to know prior to your drop-off day.
03
Get Serviced
When you drop your vehicle off on your scheduled day, we will provide you with details of what to expect and you will have the opportunity to ask any questions and learn more about the process.
04
After Service Care
Once service is complete we'll send you home with proper post service car care info so that you feel confident maintaining that new car look for years to come.